Warranty policy ... If the product arrives to the customer defective or becomes defective within 30 days from the date of receipt, the store commits to replacement or refund, and the store bears all shipping costs for both ways. If the product becomes defective after 30 days from the date of receipt, the warranty remains valid and includes replacement or refund depending on the condition of the product, with the customer bearing the shipping costs for both ways, as shipping costs are only covered during the first 30 days from receipt. If the returned product is inspected and found to be intact and free of any manufacturing defect, this will be documented with a video sent to the customer as evidence, then the product will be returned to them, and in this case, the customer bears all shipping costs. In offers or bundles that include more than one product, if only one product becomes defective, only that product will be replaced, not the others. If the products are covered by a warranty from an official agent inside the Kingdom, it is preferable to contact the agent directly, as the online store is not obliged to replace or repair in this case, but we always strive to cooperate with our customers as much as possible. All games are covered by a functioning warranty only and cannot be returned or exchanged after use. The warranty does not cover misuse or damage caused by neglect. Return and exchange policy ... Done through (return and exchange link) https://forms.gle/8XXLx3b4ffcNnPbS6 When submitting a return or exchange request, the customer is asked to clarify the reason for the problem in detail and accurately, along with sending photos or a video clip showing the product, to facilitate the inspection process and speed up the return process. All return and exchange operations are carried out via the approved return and exchange link, which ensures ease and speed of procedures and refund when conditions are met. The customer has the right to request a return or exchange within 7 days from the date of receiving the order, provided that the product is unused, in its original condition, with all accessories, and unopened. Return or exchange requests are not accepted for opened or used products or those classified as health or personal products. If there is a manufacturing defect or an incorrect product received, the store bears all costs related to the return or exchange process, including shipping and delivery. If the reason for the return or exchange is due to an error by the customer when ordering and not due to a manufacturing defect or store error, then the customer bears the shipping costs for both ways, the price difference (if any) upon exchange, and the non-refundable electronic payment fee. A representative will be sent to collect the returned products within (2 to 5) working days from the date of the request. After the product arrives at the store, it will be inspected, and the customer will be contacted within a maximum of (14) working days regarding the status of the order. Small or low-value products may not require returning to the store, and the refund will be approved directly after verifying the condition. Large or high-value products must be returned for inspection before approving the return or exchange request. If a free shipping coupon was used, the shipping cost will be deducted from the refunded amount. Refunds are processed after the return request is approved as follows: If paid via Tabea or Tamara, the refund will be through the same platform. If paid electronically, the refund will be via bank transfer or the same payment method used through Salla.
